West Kensington Cleaners Privacy Policy
This Privacy Policy explains how West Kensington Cleaners collects, uses, stores and protects your personal data. It applies to all customers and prospective customers of West Kensington Cleaners located in the West Kensington area, whether you contact us online, by phone, or in person, and whether you use one or more of our cleaning services.
West Kensington Cleaners acts as a data controller when we determine the purposes and means of processing your personal data in connection with the provision of our services.
Personal Data We Collect
We collect and process personal data that is necessary to provide our services, operate our business, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact details such as name, title, address, property access details where necessary for service delivery, and any preferred contact details provided by you.
Booking and service information such as the type of cleaning service requested, frequency of service, dates and times of appointments, special instructions, and details related to your property that are relevant to the service.
Payment and transaction data such as details of payments made, the payment method used, amounts, dates, and related billing information. We do not store full payment card details when payments are processed through third-party payment providers.
Communication data such as records of communications between you and West Kensington Cleaners, including enquiries, complaints, feedback, and any correspondence related to our services.
Technical and usage data where relevant, such as information about how you access or interact with our website or booking systems, including device information, basic log data, and general usage information required to operate and secure our online services.
Any other information you choose to provide that is necessary for us to deliver or tailor our cleaning services, for example instructions about pets, access arrangements, or preferences regarding cleaning products.
Lawful Bases for Processing
West Kensington Cleaners processes personal data only where we have a lawful basis under the UK General Data Protection Regulation and related data protection laws. Depending on the context, we may rely on the following lawful bases:
Performance of a contract: We process your personal data to enter into and perform a contract with you for cleaning services, including managing bookings, providing services, taking payment, and communicating with you about your service.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, ensuring the security of our staff and customers, maintaining business records, and handling complaints or disputes.
Legal obligations: We process certain data to comply with legal and regulatory requirements, including tax, accounting, and record-keeping obligations, and to respond to lawful requests from competent authorities.
Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use personal data for the following purposes:
To register you as a customer and manage your account.
To provide, schedule, and manage cleaning services at your property.
To process payments and manage invoices, refunds, and accounting records.
To communicate with you about bookings, changes to appointments, service updates, and customer support.
To improve our services, including monitoring performance, conducting quality checks, and gathering customer feedback.
To manage our business operations, including planning, reporting, and internal administration.
To protect our legal rights and those of our staff and customers, including managing complaints, resolving disputes, and enforcing our terms.
To comply with applicable laws, regulations, and guidance from regulatory authorities.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this policy and where appropriate safeguards are in place.
Service providers and processors: We may use third-party companies to help us deliver our services and operate our business. These may include payment processors, IT and system support providers, booking or customer management systems, and accounting or administrative service providers. These third parties act as data processors and only process personal data on our instructions, under a written contract, and with appropriate technical and organisational measures to protect your data.
Professional advisers: We may share data with professional advisers such as accountants, auditors, or legal advisors where necessary to obtain professional services or to protect our legal rights.
Authorities and regulators: We may disclose personal data where required by law, regulation, or court order, or where necessary to cooperate with law enforcement or other regulatory bodies.
We do not sell your personal data. We do not allow our processors to use your personal data for their own purposes and they are only permitted to process your data for specified purposes in accordance with our instructions.
Data Retention
West Kensington Cleaners retains personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In determining appropriate retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and applicable legal requirements.
In general, we keep customer records, service details, and related transaction information for a period required under applicable tax and accounting laws after the end of our relationship with you. After the relevant retention period has expired, personal data will be securely deleted, anonymised, or otherwise disposed of in a manner that protects your privacy.
International Data Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we take steps to ensure that your personal data receives an equivalent level of protection. This may include relying on adequacy decisions, or using standard contractual clauses or other appropriate safeguards as required by law.
Security of Your Personal Data
We take the security of your personal data seriously. West Kensington Cleaners implements appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to only those employees and contractors who need it to perform their duties, using secure systems for storing and transmitting data where appropriate, and regularly reviewing our procedures to maintain data security.
While we take reasonable steps to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. You are also responsible for taking reasonable steps to protect your own information, for example by keeping account details or access information confidential where applicable.
Your Data Protection Rights
As a data subject under the UK General Data Protection Regulation and related data protection laws, you have a number of rights in relation to your personal data. These rights apply to all West Kensington Cleaners customers in the West Kensington area, subject to certain conditions and legal limitations.
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated without undue delay.
Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain cases, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis and you believe that your fundamental rights and freedoms outweigh our interests.
Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another controller where technically feasible.
Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before your withdrawal.
If you wish to exercise any of these rights, or have questions about how your personal data is processed by West Kensington Cleaners, you can contact us using the contact methods made available to you when you engage our services or visit our website.
Complaints
If you have concerns about how West Kensington Cleaners handles your personal data, we encourage you to contact us in the first instance so we can seek to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection if you believe your rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updates will be made available through our usual communication channels. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
